Frequently Asked Questions

• How do I divert my calls to you?

  You will ask your telephone provider to set up a call diversion package. If you are using BT to divert to us:

  To divert all calls press *21* and the number we allocate to you. You will need to input the STD part of the number allocated i.e. 21*01425 then the number allocated. When on divert, you will hear a broken dial tone. This is to alert you to the fact that the phone is on divert. You will still be able to dial out on your line. Alternatively to check that the divert is on press *#21#. To switch off divert, press #21# to return the phone to normal.

• What happens if my family want to get hold of me urgently?

  If you are using BT as a provider you can set up a "by pass number". Your friends and family can still ring you on this number and it will ring on your phone as normal. We believe that at this stage, a bypass number service is not available via other providers. If you are using another provider, then we will send a text message to your mobile in an emergency.

• If I use your mailbox service, how is my post addressed to me?

  All post is addressed to you or your company personally, i.e. The CEO, I Am The Best Company, The Buckman Building, 43 Southampton Road, Ringwood, BH24 1HE.

• How do you deal with my post?

  All incoming post is date stamped and recorded by us daily. Your post is then sorted into your individual mailboxes. We will deal with your daily post as per your instructions. You may request post to be sent on to you daily or weekly. You may request that we open and scan your post and email the contents to you. You may request that we bank any cheques that you have received and forward the details on to you.

• How is outbound post dealt with?

  All outbound post is recorded daily in the Outbound Post Register.